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Hass Design | privacy policy
 
 
    Our Commitment to Privacy

Effective July 14, 2001.
updated January 4, 2003.
Hass Design values its customers and respects your privacy. We collect customer information in an effort to improve our customers' shopping experience and to communicate with our customers about our products, services, contests and promotions. We recognize that we must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. However, we do share your information with third parties under certain circumstances. Click here for more information.

This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, you can always contact Hass Design Customer Service in any of these ways: 1) send us an e-mail; or 2) write to us at Hass Design Customer Service, 18 Ramona Ave, San Francisco, CA 94103.

If our information practices change in the future, we will let you know before we use your information in a manner not previously disclosed in our privacy policy by posting the policy changes on our website or by communicating directly with you. At that time, you will have the opportunity to opt out of any new use of your information.

What kind of information does Hass Design collect?
How does Hass Design use my information?
Does Hass Design share my information with third parties?
How do I remove my information from e-mail and postal mailing lists?
What are cookies? How does Hass Design use cookies on its site?
How does Hass Design make sure my order information is secure?
What about links to other websites and services?

What kind of information does Hass Design collect?

We collect information, such as your name, e-mail address, mailing address, phone and credit card numbers, that you provide to us when you place an order, when you register with us or when you participate in a contest, promotion or survey. We also may maintain a record of your product interests and your purchases online. We may acquire from third parties names and mailing addresses for select postal mailings. All chat room conversations are stored.

How does Hass Design use my information?

When you make a purchase from Hass Design, we use your information to process your order. At this time, we have partnered with PayPal (a secure payment processing company). We (Hass Design or PayPal) will also send you e-mails to confirm your order and may need to contact you via phone, postal mail or e-mail if we have other questions regarding your order.

When you register with Hass Design, we may use this information to send you e-mails from us regarding our products, services, contests and promotions. From time to time, we may also send you e-mails to help us learn more about your shopping preferences. In addition, we use information about your product interests and purchases to help us improve our site design and your shopping experience. If you register with us or if you purchase from us online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.

Does Hass Design share my information with third parties?

We contract with third parties to assist us in maintaining and managing our customer information, to fulfill promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information.

When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and by any company offering the contest or promotion to notify winners or to fulfill promotional obligations.

In addition, when we team up another company to offer or provide products, services, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.

If, prior to participating in a contest or promotion, you opted not to receive information about or mailings from us, you may still receive information from or about Hass Design in connection with the contest or promotion if you choose to register for or participate in it. You may opt not to participate in these contests or promotions if you do not want to receive information about Hass Design or share your information with Hass Design and the other companies sponsoring those contests or promotions.

Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.

How do I remove my information from e-mail and postal mailing lists?

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through e-mail, postal mail or by phone, please let us know by sending us an e-mail. Please be sure to include your e-mail address, full name and password.

Please note, however, such requests may take up to 4-6 weeks to be effective. Please also note that when you purchase from us, we will confirm your order by e-mail. In addition, we may need to contact you via phone, e-mail or postal mail with other questions regarding your order.

What are cookies? How does Hass Design use cookies on its site?

A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you've visited. We may use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. We also use cookies to recognize previous customers when they visit our site. We will also use cookies when you request our Free Patterns and Free Crochet-Alongs. If you register with or order from us, we use cookies to monitor and maintain information about your use of our site. If you have not registered with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. In either case, this information helps us track your order, improve your shopping experience and improve our site design, as well as our products, services, contests and promotions.

Through our use of cookies, we may also track and maintain the identity of the web site you visited immediately prior to visiting our website to improve site design and to fulfill contests and promotions and to fulfill our obligations with our business partners. We do not otherwise track any information about your use of other websites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to recognize you as a previous user, which allows you to access parts of the website, including (but not limited to) the Free Pattern(s), Crochet-Alongs, or Instant-Prints.

How does Hass Design make sure my order information is secure?

Protecting your order information is a priority for us. We have partnered with PayPal to ensure your order and credit card information are secure. PayPal uses Secure Sockets Layer (SSL) technology to protect the security of your online order information. Hass Design does not store your credit card information in our site.

To check the security of your connection, look at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you'll be unable to connect to the PayPal server, which means you won't be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please print mail your order information and send it to us with a check or money order. You can write to us at Hass Design Shopping, 18 Ramona Ave, San Francisco, CA 94103.

What about links to other websites and services?

The Hass Design website may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies before visiting the websites. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors.

If you have any questions about our privacy policy, you can always contact Hass Design customer service in any of these ways: 1) send us an e-mail or 2) write to us at Hass Design Customer Services, 18 Ramona Ave, San Francisco, CA 94103.


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